You can also send us an inquiry via chat, and we will follow up with you via email.

Rookie 

If you&apos;re having trouble using the carrier, we invite you to a free online babywearing consultation.&#xA0;We&apos;re confident we can help you. You can schedule a suitable appointment for babywearing consultation <a href="https://rookie-baby.com/pages/online-trageberatung-vereinbaren." rel="noopener noreferrer" target="_blank">here</a>.If it&apos;s urgent, you can also reach us directly by phone at +49 30 9599924 70.

If you're having trouble using the carrier, we invite you to a free online babywearing consultation. We're confident we can help you. You can schedule a suitable appointment for babywearing consultation here. If it's urgent, you can also reach us dir

Babywearing Consultation

Product Information, Tips, and Tricks

I would like to return the order

I would like a different model / colour

Refunds-/Status

Complaint

How much does the return shipping cost?

What happens to my discount code if I return parts of my order?

Returns & Exchanges

I want to cancel / change my order

my discount code is not working

Order & Payment

I would like to file a complaint

How long is your warranty period?

General complaint / claim

Repairs

Complaints & Warranty

When will I receive my order?

How can I track my order?

Do you offer expedited shipping?

Shipping & Delivery

Can I wash my Rookie carrier

How long should I use the newborn function?

Can you wear the Premium carrier on your back?

What is the difference between the Premium and Konnekt carriers?

Can I carry my baby facing forward?

Collaboration Request

Retailers & Wholesalers

General

Babywearing ConsultationUpdated a year ago