You can also send us an inquiry via chat, and we will follow up with you via email.

Rookie 

We collaborate with a select group of retailers.If you would like to offer ROOKIE baby carriers in your store, please register using the link below.<a href="https://rookie-baby.eu/pages/retail_und_hebammen" rel="noopener noreferrer" target="_blank">Retailers &amp; Wholesalers</a>Carolin, our Retail Manager, will get in touch with you.

We collaborate with a select group of retailers. If you would like to offer ROOKIE baby carriers in your store, please register using the link below. Retailers & Wholesalers. Carolin, our Retail Manager, will get in touch with you.

Retailers & Wholesalers

General

I would like to return the order

I would like a different model / colour

Refunds-/Status

Complaint

How much does the return shipping cost?

What happens to my discount code if I return parts of my order?

Returns & Exchanges

I want to cancel / change my order

my discount code is not working

Order & Payment

I would like to file a complaint

How long is your warranty period?

General complaint / claim

Repairs

Complaints & Warranty

When will I receive my order?

How can I track my order?

Do you offer expedited shipping?

Shipping & Delivery

Can I wash my Rookie carrier

How long should I use the newborn function?

Can you wear the Premium carrier on your back?

What is the difference between the Premium and Konnekt carriers?

Can I carry my baby facing forward?

Babywearing Consultation

Product Information, Tips, and Tricks

Collaboration Request

Retailers & WholesalersUpdated a year ago