You can also send us an inquiry via chat, and we will follow up with you via email.

Rookie 

You are welcome to email us at <a data-fr-linked="true" href="mailto:team@rookie-baby.com">team@rookie-baby.com</a> or reach us directly at +49 30 9599924 70.For prompt processing, please include the following information:<ul><li style="font-family: Inter; font-size: 16px;">Order number (if available)</li><li style="font-family: Inter; font-size: 16px;">Current shipping address (if different from the order)</li></ul>

You are welcome to email us at team@rookie-baby.com or reach us directly at +49 30 9599924 70. For prompt processing, please include the following information:

General complaint / claim

Complaints & Warranty

I would like to return the order

I would like a different model / colour

Refunds-/Status

Complaint

How much does the return shipping cost?

What happens to my discount code if I return parts of my order?

Returns & Exchanges

I want to cancel / change my order

my discount code is not working

Order & Payment

I would like to file a complaint

How long is your warranty period?

Repairs

When will I receive my order?

How can I track my order?

Do you offer expedited shipping?

Shipping & Delivery

Can I wash my Rookie carrier

How long should I use the newborn function?

Can you wear the Premium carrier on your back?

What is the difference between the Premium and Konnekt carriers?

Can I carry my baby facing forward?

Babywearing Consultation

Product Information, Tips, and Tricks

Collaboration Request

Retailers & Wholesalers

General

General complaint / claimUpdated a year ago