Unfortunately, it can happen that something breaks or does not function properly with your carrier. In such cases, we kindly ask you to promptly contact our customer service with your complaint and order number. Providing us with photos of the issue
We offer our customers a 12-month warranty from the delivery date of the item. Each complaint will be handled individually.
You are welcome to email us at [email protected] or reach us directly at +49 30 9599924 70. For prompt processing, please include the following information:
We are happy to offer you our repair service. To proceed, we need to create an order and then send you a payment link for the fee of €49. Additionally, you will receive a shipping label to send in your carrier. The repair process takes about 5 workin