You can also send us an inquiry via chat, and we will follow up with you via email.

Rookie 

Unfortunately, it can happen that something breaks or does not function properly with your carrier. In such cases, we kindly ask you to promptly contact our customer service with your complaint and order number.&#xA0;Providing us with photos of the issue will assist us in processing your request more efficiently. Based on your complaint and the photos, we will strive to find a suitable solution as quickly as possible!&#xA0;Please reach out to our customer service via email at&#xA0;<a data-fr-linked="true" href="mailto:team@rookie-baby.com" id="isPasted">team@rookie-baby.com</a> for this purpose. If you do not receive a response promptly enough, you can also reach us directly at 030 9599924 70.

Unfortunately, it can happen that something breaks or does not function properly with your carrier. In such cases, we kindly ask you to promptly contact our customer service with your complaint and order number. Providing us with photos of the issue

I would like to file a complaint

Complaints & Warranty

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How much does the return shipping cost?

What happens to my discount code if I return parts of my order?

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my discount code is not working

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Can I wash my Rookie carrier

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What is the difference between the Premium and Konnekt carriers?

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General

I would like to file a complaintUpdated a year ago